- Outlook Not Working On Mac
- New Outlook Mac
- Outlook For Mac Does Not Start
- Outlook Not Launching In Mac
- Outlook Search Not Working Mac
Alphy Thomas | Modified: 2020-05-07T12:49:05+00:00 | Outlook, Tips|
“Help! I am using Mac Outlook 2016 and an outgoing message is stuck in its Outbox. After that, I am unable to send any other email message even, I am not receiving new emails. This is something I have never seen before and suspect might be unique for the Mac Outlook. Regardless, I have checked the most widely recognized reason, that the email is so large due to attachment and graphics. However, this is not the case here and it is not displaying the yellow exclamation mark or any error message. Is there any place in Mac Outlook where it may hold the error information about outlook 2016 for mac not sending or receiving emails?”
This article describes some useful tools for Microsoft Outlook for Mac. More information Outlook Search Repair. The Outlook Search Repair tool repairs search results within Outlook. Due to some changes in macOS Mojave, this tool no longer works in 10.14 and higher. If you are on macOS Mojave (10.14), you can follow the steps below to. Troubleshoot Outlook Not Downloading Emails in Outlook 2019/2016/2013/2010. With troubleshooting, you will be able to easily find the reason for “Outlook not receiving E-mails”. This will make you know the exact thing to do to solve the problem. Troubleshooting Outlook is not in any way a difficult process.
Third-party email applications, like Microsoft Outlook, use either IMAP/ POP3 and SMTP protocols to send and receive email messages. It requires so many things to align perfectly in order to work properly with an email account. There may several factors that can interrupt the normal working procedure of Outlook for Mac. In that case, users face a common issue i.e., Outlook for Mac not sending or receiving emails and ask for the solution to resolve it just like above-mentioned user-query. Well, before trying to fix the issue, one needs to identify the cause. Thus, in this technical paper, we have compiled some most probable causes of Outlook for Mac not sending or receiving emails issue along with the troubleshooting techniques. So, let us begin now to find solution to fix Outlook 2016 Mac not sending emails .
Instant Tips to Troubleshoot Outlook for Mac not Sending or Receiving Emails
There are top 6 reasons due to Mac Outlook 2016, 2011 not sending or receiving emails. We will discuss this issue sequently with their ultimate resolution.
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#1. Outlook for Mac is in Offline Mode Resolution
If Outlook for Mac is offline then, you cannot send or receive email messages. Hence, make sure Outlook is online.
- Click on Outlook tab and verify that Work Offline option is unchecked
#2. Items from the Exchange Account Saved in Outlook cache.
If the cache gets corrupted then, it may occur synchronization issues with Exchange server. This issue generally occurs in Mac Outlook which interrupts the smooth working. Removing cache may help you to troubleshoot Outlook for Mac not sending or receiving emails.
Resolution: Empty Outlook cache so that Outlook for Mac can download all data items from the Microsoft Exchange account once again. Below are the steps for same:
Important: Below guidelines will delete all the information that is not synchronized with Exchange server, including the contacts’ mail certificate. Removing cache replace the contents of a folder with the latest data items from MS Exchange server. Thus, before deleting the cache, make sure that your Mac Outlook data is backed up.
- Verify that your PC is connected to Exchange Server
- Next, in the navigation pane, press the CTRL button and hit a right-click on Exchange folder from which you want to remove the cache, and click on Properties
- Now, from the General tab, hit Empty Cache button
- After emptying the cache, Mac Outlook will automatically start downloading the data items from the Exchange server
Also Read:How to Troubleshoot Out For Mac Not Downloading Attachments?
#3. Outlook is Not Linked With Server Running Exchange Server
Resolution: To check the Microsoft Exchange server connection, follow below-mentioned steps:
- In your Mac Outlook application, click on Tools tab and select Accounts to fix Outlook for Mac not sending or receiving messages
- Navigate to Exchange account that is situated in the left-side of pane. In case, if there is an issue with the connection then, the indicator icon will become orange in color
- If you are connected to the account successfully before then, just try to connect with it from any other
- Exchange application like Outlook on the web. Also, one can check the Exchange Server via connecting the Exchange Server administrator
Also Read:How to Troubleshoot Mac Outlook not Syncing With Exchange Server?
#4. POP and IMAP Accounts Requires Authentication
POP and IMAP accounts are utilizing the outgoing mail (SMTP) server, which requires authentication.
![Outlook for mac not searching Outlook for mac not searching](/uploads/1/2/6/4/126438957/431637950.png)
Resolution: Few email services require the authentication for SMTP server. If you are sure that all your account settings are accurate and still you cannot send emails then, try to turn on the SMTP authentication.
Outlook Not Working On Mac
- Go to the Tools tab and click on Accounts
- Now, in the left pane of Accounts wizard, choose the account
- In the Outgoing Server section, click on More Options
- Next, in the pop-up menu, choose the type of authentication and enter the credentials
Also Read:How to Archive Emails in Mac Outlook 2016, 2011?
#5. The ISP or Network Firewall Blocks Connections to SMTP Server
Resolution: Check that if your ISP/ network admin can give an optional SMTP server to use for the POP or IMAP account.
- In case, if you already have the address of an alternate SMTP server then, enter it in the account
- Click on the Tools tab and select Accounts
- Now, in the left-side of Accounts wizard, choose the account
- In Outgoing Server box, enter server name or address
Important: If you are using a laptop in different locations then, the SMTP server that you are using in one location may not work in the other locations. Every Internet connection you use might have a firewall with its personal restrictions.
#6: Account Settings or Credentials are Incorrect
Resolution: Make sure that the username, password, and all other settings are accurate in the account preferences section. Follow below mentioned steps to quickly fix Outlook for Mac not sending or receiving emails.
- Click on the Tools tab and select Accounts option
- In left pane of Accounts box, select the account
- Eventually, verify that you have entered the right username, password, and email address
- If still, your account does not work properly then, contact your email service provider for more details about
- how to configure the account in Mac Outlook application. It is also possible that your account may need some special settings like SSL (Secure Socket Layer) for connecting or you have been override the default port.
Also Read:How to Rebuild Mac Outlook 2016 Database?
Conclusion
If your Outlook for Mac not sending or receiving emails then, some solutions have been discussed in this article to resolve this issue. Well, most of the email difficulties users came across becomes related to the wrong or expired password, incorrect connection settings or due to a misbehaving email application. If no solution works for you then, try to remove your email account from the local machine completely. After that, re-add it and if you are using the Exchange or IMAP account, you will not lose your emails after doing that.
Frequently Asked Questions
Why am I unable to send emails in Outlook for Mac?It is because there might be a communication problem between Mac Outlook and outgoing mail server. This is the reason your emails get stuck in Outbox and Outlook is not able to connect with the mail server to send it.
I can receive email but not able to send any message, Why?The most likely possible reason behind this is incorrect SMTP authentication setting. The server will reject the email with a relay denied. And, this generally means that your SMTP authentication is disabled. So, to deal with this issue it is advised to turn on SMTP authentication.
How to fix Outlook for Mac is 1. Make sure that Mac Outlook is online
2. Deleting cache might be helpful
3. Check MS Exchange Server and Outlook Connection
4. Turn on SMTP Authentication
How to delete cache items from Exchange Server folder?2. Deleting cache might be helpful
3. Check MS Exchange Server and Outlook Connection
4. Turn on SMTP Authentication
1. First of all, make sure that your PC is connected to MS Exchange Server
2. After that, press CTRL button in the navigation pane and right-click on the Exchange folder from where you want to delete cache files
3. Then, click on the Properties
4. Now, click on the Empty cache button from the General tab
5. After followingabove steps , Mac Outlook will automatically begin downloading the data items from the Exchange server
2. After that, press CTRL button in the navigation pane and right-click on the Exchange folder from where you want to delete cache files
3. Then, click on the Properties
4. Now, click on the Empty cache button from the General tab
5. After following
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Getting Outlook to work again properly when experiencing startup errors, crashes or hangs (Not Responding in the Title Bar) often is not that hard but it does require some specific knowledge about the inner workings of Outlook.
This guide explains all you need to know about that in order to get your Outlook to start without errors again.
Note:
Aside from solving problems with starting Outlook, this guide can also be used as a base to troubleshoot other common Outlook issues.
Aside from solving problems with starting Outlook, this guide can also be used as a base to troubleshoot other common Outlook issues.
Windows 10 Upgrade:
If you are having difficulties with starting Outlook after you upgraded to Windows 10, see the guide: Windows 10 and Outlook and more specifically the section PST File access is denied.
If you are having difficulties with starting Outlook after you upgraded to Windows 10, see the guide: Windows 10 and Outlook and more specifically the section PST File access is denied.
We’ll start off this guide with 3 easy questions. Depending on the answers, you could possibly skip large portions of this guide or even directly get a solution to your startup issue.
Is Outlook up-to-date?
Just to make sure you are not trying to troubleshoot an issue which has already been solved, before you begin verify that you have installed all updates for your version of Outlook.
Also note that Outlook 2007 and Outlook 2010 are no longer supported versions of Outlook and may have compatibility and security issues with Windows 10 which will no longer be addressed.
Solution:
When you are using an MSI-based installation of Outlook 2016 or previous, you can configure Microsoft Update to also check for Office updates.
When you use a Click-to-Run based installation of Outlook 2013, Outlook 2016, Outlook 2019 or Microsoft 365, then you can manually check for updates via the Update Options button that is show by going to File-> Office Account in Outlook. Fixes for known issues and bugs in Outlook are released on a monthly basis.
When you are using an MSI-based installation of Outlook 2016 or previous, you can configure Microsoft Update to also check for Office updates.
When you use a Click-to-Run based installation of Outlook 2013, Outlook 2016, Outlook 2019 or Microsoft 365, then you can manually check for updates via the Update Options button that is show by going to File-> Office Account in Outlook. Fixes for known issues and bugs in Outlook are released on a monthly basis.
Did it ever work?
Did Outlook still work correctly the last time you used it? If so, you probably can skip this solution. If it never worked before or if you are starting Outlook for the very first time, it could very well be that you have not configured your mail account correctly. A common mistake is choosing for an Exchange account while in fact you are using a POP3 or IMAP account.
Solution:
At this point, it is often easiest to recreate your mail profile via the Mail applet in Control Panel. When recreating the mail profile, make sure you’re using the correct server settings provided by your ISP or corporate email administrator. An overview of the settings from some of the largest free email account providers can be found here.
At this point, it is often easiest to recreate your mail profile via the Mail applet in Control Panel. When recreating the mail profile, make sure you’re using the correct server settings provided by your ISP or corporate email administrator. An overview of the settings from some of the largest free email account providers can be found here.
Does Outlook still work for other users on the computer?
If you share this computer with another user, you can ask this other user to logon and ask to verify if Outlook is still working for him or her. If you are the only user of this computer, then you could also add another user to Windows just for testing purposes via the User Accounts applet in Control Panel or the Accounts section in the Settings app on Windows 10.
Solution:
If it doesn’t work for another user on the computer either, then the issue is most likely caused by a faulty add-in or a damaged Outlook/Office installation.
If it works for another user on the computer or you have no way to check this, continue to the next step in this guide.
If it doesn’t work for another user on the computer either, then the issue is most likely caused by a faulty add-in or a damaged Outlook/Office installation.
If it works for another user on the computer or you have no way to check this, continue to the next step in this guide.
Safe Mode
If Outlook worked correctly the last time and nothing has changed about your account configuration, then checking if things work correctly in Safe Mode is a good first step. Starting Outlook in Safe Mode will prevent some or all add-ins from being loaded, prevents several settings files from being loaded and turns off the Reading Pane.
New Outlook Mac
To start Outlook in Safe Mode you’ll need to start Outlook with the “safe” switch;
- Windows 7
Start-> type;outlook.exe /safe
- Windows 8
Start Screen-> type;outlook.exe /safe
(just start typing, a search box will automatically become visible) - Windows 10
Start-> type;outlook.exe /safe
(just start typing, a search box will automatically become visible or type in the command in the Cortana Search box) - All Windows versions
Hold the CTRL button when clicking on the Outlook button to start it. You will get prompted whether you want to start Outlook in Safe Mode.
When typing, please note the space between
For alternative methods of starting Outlook in Safe Mode see this Quick Tip.
outlook.exe
and /safe
.For alternative methods of starting Outlook in Safe Mode see this Quick Tip.
Starting Outlook in Safe Mode from the Start Menu or Search feature in Windows 10.
Solution:
If it works in Outlook Safe Mode, the issue is most likely caused by an add-in, a corrupted settings file or the first message that is being displayed when Outlook is started. See the next 3 troubleshooting steps below for further analysis of the issue. If it doesn’t work in Safe Mode either, the next 3 steps will probably not help you either to solve it and you can continue with scanning your pst-file for errors.
If it works in Outlook Safe Mode, the issue is most likely caused by an add-in, a corrupted settings file or the first message that is being displayed when Outlook is started. See the next 3 troubleshooting steps below for further analysis of the issue. If it doesn’t work in Safe Mode either, the next 3 steps will probably not help you either to solve it and you can continue with scanning your pst-file for errors.
Cannot open the Outlook window
If you get the error “Cannot open the Outlook window” when trying to start Outlook, the error usually indicates that your Folder Pane or Navigation Pane settings holds a corruption.
Solution:
Start Outlook with the resetnavpane switch;
Start Outlook with the resetnavpane switch;
- Windows 7
Start-> type;outlook.exe /resetnavpane
- Windows 8
Start Screen-> type;outlook.exe /resetnavpane
(just start typing, a search box will automatically become visible) - Windows 10
Start-> type;outlook.exe /resetnavpane
(just start typing, a search box will automatically become visible or type in the command in the Cortana Search box)
When typing, please note the space between
If you encounter this issue more often, see this Quick Tip to find a more definitive solution.
outlook.exe
and /resetnavpane
.If you encounter this issue more often, see this Quick Tip to find a more definitive solution.
The “Cannot open the Outlook window” error can be fixed quite easily.
![Outlook Outlook](/uploads/1/2/6/4/126438957/862444946.jpg)
Reset dat-files
If you are using Outlook 2007 or previous, Outlook stores several settings in dat-files which get loaded upon startup. These files sometimes get corrupted and renaming them to
.old
could get you back into Outlook then. Outlook 2010 and later do no longer use these files so if you are using Outlook 2010 or later, you can skip this step.Solution:
Reset
Reset
extend.dat
and outcmd.dat
by renaming them to .old
when Outlook is closed. You can find them in the locations below;- extend.dat
- This file keeps the settings of installed Exchange Client Extensions add-ins and their status.
C:Users%username%AppDataLocalMicrosoftOutlook
- outcmd.dat
- This file contains your Toolbar customizations.
C:Users%username%AppDataRoamingMicrosoftOutlook
Tip!
If you are having trouble locating these folders you can also use OutlookTools (free!)
If you are having trouble locating these folders you can also use OutlookTools (free!)
Disable add-ins
If Outlook works in Outlook Safe Mode but resetting your dat-files did not help, then the issue is most likely caused by an add-in.
Often, but not always, this is accompanied by an error similar to:
“The add-in <reference to add-in> could not be installed or loaded. This problem may be resolved by using Detect and Repair on the Help menu. Unable to load <reference to add-in dll>.“
The instructions given in the error will seldom actually fix this issue as the issue is more likely to be caused by the add-in itself, rather then by an Outlook installation issue.
Solution:
Start Outlook in Safe Mode again and disable all your add-ins. After this, you can start Outlook normally again and see if it works now. If so, you can enable them one by one until Outlook fails to load again. The add-in you last enabled is most likely the cause of your issue. Uninstall or reinstall this add-in or check with the vendor for updates or contact them for further troubleshooting their add-in.
Start Outlook in Safe Mode again and disable all your add-ins. After this, you can start Outlook normally again and see if it works now. If so, you can enable them one by one until Outlook fails to load again. The add-in you last enabled is most likely the cause of your issue. Uninstall or reinstall this add-in or check with the vendor for updates or contact them for further troubleshooting their add-in.
You can enable/disable Outlook add-ins in the following locations;
- Outlook 2007
Tools-> Trust Center…-> section Add-Ins - Outlook 2010 / 2013 / 2016 / 2019 / Microsoft 365
File-> Options-> section Add-Ins
For more detailed instruction on how to enable or disable add-ins see this Quick Tip.
If you you get an error that you cannot disable the add-in see this Quick Tip instead.
If you you get an error that you cannot disable the add-in see this Quick Tip instead.
Tip!
Virus scanners which integrate themselves with Outlook are known to cause a lot of issues. Uninstalling this part of your virus scanner is strongly advised; you’d still be sufficiently protected by your on-access scanner part of the virus scanner. For more details see this Quick Tip.
Virus scanners which integrate themselves with Outlook are known to cause a lot of issues. Uninstalling this part of your virus scanner is strongly advised; you’d still be sufficiently protected by your on-access scanner part of the virus scanner. For more details see this Quick Tip.
Use scanpst.exe to fix Outlook Data File errors
When you use a pst-file, it could be that an issue with that pst-file is preventing Outlook from starting correctly.
Often this issue is accompanied by the message;
“Errors have been detected in the file <path to pst-file>. Quit all mail-enabled applications, and then use the Inbox Repair Tool.“
Solution:
Use scanpst.exe to scan the mentioned pst-file for errors. The location of scanpst.exe depends on your version and language of Outlook.
Use scanpst.exe to scan the mentioned pst-file for errors. The location of scanpst.exe depends on your version and language of Outlook.
- Microsoft 365 / Outlook 2019 / Outlook 2016 Click to Run
C:Program FilesMicrosoft OfficerootOffice16
- Outlook 2016 (MSI-based Volume License installation)
32-bit Windows:C:Program FilesMicrosoft OfficeOffice16
64-bit Windows:C:Program Files (x86)Microsoft OfficeOffice16
64-bit Outlook:C:Program FilesMicrosoft OfficeOffice16
- Outlook 2013
32-bit Windows:C:Program FilesMicrosoft OfficeOffice15
64-bit Windows:C:Program Files (x86)Microsoft OfficeOffice15
64-bit Outlook:C:Program FilesMicrosoft OfficeOffice15
Click to Run:C:Program FilesMicrosoft Officerootoffice15
- Outlook 2010
32-bit Windows:C:Program FilesMicrosoft OfficeOffice14
64-bit Windows:C:Program Files (x86)Microsoft OfficeOffice14
64-bit Outlook:C:Program FilesMicrosoft OfficeOffice14
- Outlook 2007
32-bit Windows:C:Program FilesMicrosoft OfficeOffice12
64-bit Windows:C:Program Files (x86)Microsoft OfficeOffice12
When the scan is done and errors have been fixed, run scanpst.exe again until no errors are found anymore. If after scanning the file more than 3 or 4 times errors are still found, you might want to copy over your data in a new pst-file.
Use the Inbox Repair Tool (scanpst.exe) to scan your pst-file for errors.
Tip!
If you are having trouble locating scanpst.exe you can also use OutlookTools (free!).
For a step-by-step guide on how to work with scanpst.exe see Using the Inbox Repair Tool (scanpst.exe).
If you are having trouble locating scanpst.exe you can also use OutlookTools (free!).
For a step-by-step guide on how to work with scanpst.exe see Using the Inbox Repair Tool (scanpst.exe).
Recreate your mail profile
When your mail profile is damaged, Outlook often fails to start as well or you’ll find yourself encountering one error after the other.
Outlook For Mac Does Not Start
Solution:
Recreate you mail profile via the Mail applet in Control Panel. You can first add a new mail profile without deleting or otherwise affecting your current configuration just to see if it will indeed solve your issue. If so, you can easily migrate your Outlook data file from the broken mail profile to the newly created one. This process is described in detail in this guide.
Recreate you mail profile via the Mail applet in Control Panel. You can first add a new mail profile without deleting or otherwise affecting your current configuration just to see if it will indeed solve your issue. If so, you can easily migrate your Outlook data file from the broken mail profile to the newly created one. This process is described in detail in this guide.
It’s quite normal to only have 1 mail profile for Outlook
Run a Repair, Office Diagnostics or reinstall Office/Outlook
When reaching this point of the guide, the issue most likely also occurs for other users on the computer. This means that the issue is not caused by a configuration setting but by an installation error.
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Solution:
By running a Repair, Office Diagnostics or by reinstalling Office/Outlook you can probably resolve this issue. Note that during this process no files or settings of Outlook or other applications will be removed but it will of course never hurt making a backup of your Outlook data before you continue.
By running a Repair, Office Diagnostics or by reinstalling Office/Outlook you can probably resolve this issue. Note that during this process no files or settings of Outlook or other applications will be removed but it will of course never hurt making a backup of your Outlook data before you continue.
Depending on your version of Office/Outlook and/or Windows, you’ll have several of the following options available to you to start one of the above processes;
- Control Panel-> Add/Remove Programs…
- Control Panel-> Uninstall a Program
- Windows 10: Start-> Settings-> Apps
- Insert the Office CD/DVD-> run Setup.exe-> choose Repair or uninstall Office completely and then install it again.
Tip!
After running any of the above processes, make sure you check for updates again to verify that all updates have been installed.
After running any of the above processes, make sure you check for updates again to verify that all updates have been installed.
If the uninstall process fails, you can manually uninstall Office from your computer or use the Office Uninstall Support Tool (OffScrub.exe).
Check the Event Viewer and post in the Outlook forum for further help
If, after trying all of the above solutions, Outlook still doesn’t start, it seems that common troubleshooting steps do not apply to your system and more information about your configuration and issue is needed.
Outlook Not Launching In Mac
Solution:
Open the Event Viewer and look at the Application Log for any error events that are registered by Outlook or happened at the time that you tried to open Outlook. Copy this error message and post it together with a short description of your system (think about; Outlook version, Windows version, type of e-mail account and add-ins you are using) in one of the Outlook Forums.
Open the Event Viewer and look at the Application Log for any error events that are registered by Outlook or happened at the time that you tried to open Outlook. Copy this error message and post it together with a short description of your system (think about; Outlook version, Windows version, type of e-mail account and add-ins you are using) in one of the Outlook Forums.
Outlook Search Not Working Mac
Tip!
For a short intro about how to access and read the Event Viewer in Windows, see this Quick Tip.
For a short intro about how to access and read the Event Viewer in Windows, see this Quick Tip.